At Calvin Cloth Shop, we’re committed to providing you with exceptional service from the moment you browse our contemporary collections to the delivery of your carefully selected items. Below you’ll find all the details about our shipping and returns processes.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
Shipping Methods & Delivery Times
We offer two convenient shipping options to meet your needs:
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Recommended for faster delivery
- Tracking included
- Free Shipping (orders over $50) – via EMS
- Delivery within 15-25 business days after shipment
- Economical option for larger orders
- Tracking available
Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.
Returns & Exchanges
We want you to be completely satisfied with your purchase of our premium fashion items, from Calvin Klein womenswear and menswear to our best-selling accessories. If you’re not happy with your order, we offer a straightforward returns process.
Our Return Policy
You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible:
- Items must be unworn, unwashed, and in original condition with all tags attached
- Items must be in their original packaging
- Proof of purchase is required
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Intimate apparel including bras (balcony bras, bralettes)
- Briefs (bikini briefs, boxers)
- Swimwear
Exceptions are made for defective items – please contact us immediately if you receive a faulty product.
How to Initiate a Return or Exchange
Follow these simple steps:
- Contact Us: Email our customer service at [email protected] within 15 days of receiving your order with your order number and return details
- Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved
- Package Your Item: Securely pack the item in its original packaging with all tags and accessories
- Ship Your Return: Mail your return to our warehouse at the address provided in your RMA email
Important: We recommend using a trackable shipping service as you are responsible for return shipping costs unless the return is due to our error.
Return Shipping Options
You may choose any shipping carrier, but we recommend:
- Standard Return: DHL or FedEx for faster processing
- Economy Return: EMS for more economical returns
Refund Processing
Once your return is received and inspected (typically within 3-5 business days), we will process your refund or exchange:
- Refund Timing: Typically appears in your account within 5-10 business days after processing
- Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Exchanges: Your new item will ship once the return is processed, following our standard shipping policy
Damaged or Defective Items
If you receive a damaged or defective item (including our backpacks, bags, or accessories), please contact us immediately at [email protected] with photos. We will arrange for a free return and replacement.
Need Help?
Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected] or by mail at:
Calvin Cloth Shop3504 East 16th Avenue
Anchorage, US 99508
We appreciate your business and strive to make every shopping experience exceptional, whether you’re selecting from our Calvin Klein collections or finding the perfect accessory to complete your look.