At Calvin Cloth Shop, we want you to be completely satisfied with your purchase of our contemporary fashion collections, whether it’s Calvin Klein womenswear, best-selling boots, or intimate apparel. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required
Non-Returnable Items: For hygiene reasons, we cannot accept returns on intimate apparel including bras (balcony bras, bralettes), briefs (bikini briefs, boxers), and swimwear unless the item is defective.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order with your order number and details about the product you would like to return or exchange.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Item: Securely pack the item in its original packaging, including all tags and accessories.
  4. Ship Your Return: Mail your return package to our warehouse at the address provided in your RMA email. We recommend using a trackable shipping service as you are responsible for the return shipping costs.

Return Shipping Options

You may choose any shipping carrier to return your items. For your convenience, we offer two options:

  • Standard Return: Use DHL or FedEx (faster processing)
  • Economy Return: Use EMS (more economical)

Note: Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once your return is received and inspected (usually within 3-5 business days of arrival at our warehouse), we will process your refund or exchange. You can expect:

  • Refund Timing: Refunds typically appear in your account within 5-10 business days after processing, depending on your payment method and financial institution.
  • Refund Method: Refunds will be issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).
  • Exchanges: If you requested an exchange, we will ship your new item once the return is processed. Shipping charges for exchanges follow our standard shipping policy.

Damaged or Defective Items

If you receive a damaged or defective item (including our backpacks, bags, or accessories), please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a free return and replacement at no cost to you.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Calvin Cloth Shop Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to Return: [Product Name, Size, Color]

Reason for Return: [Please specify: wrong size, changed mind, defective item, etc.]

Preferred Resolution: [Refund or Exchange (if exchange, specify desired size/color)]

Please let me know the next steps to complete this process.

Thank you,

[Your Full Name] [Your Email Address]

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] or by mail at:

Calvin Cloth Shop
3504 East 16th Avenue
Anchorage, US 99508

We appreciate your business and strive to make every shopping experience with us exceptional, from browsing our collections of Calvin Klein menswear to finding the perfect beanie or belt.

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