Welcome to Calvin Cloth Shop’s FAQ section! We’ve compiled answers to the most common questions about our stylish apparel, delivery options, and shopping experience. Whether you’re looking for information about our best-selling boots, Calvin Klein collections, or return policy, you’ll find it all here.
Product Questions
What types of products does Calvin Cloth Shop offer?
We specialize in contemporary fashion including:
• Stylish footwear (boots, sandals)
• Intimate apparel (bras, bralettes, briefs)
• Calvin Klein collections (menswear and womenswear)
• Accessories (belts, beanies, caps & hats)
• Seasonal clothing (cardigans, bikini briefs)
• Stylish footwear (boots, sandals)
• Intimate apparel (bras, bralettes, briefs)
• Calvin Klein collections (menswear and womenswear)
• Accessories (belts, beanies, caps & hats)
• Seasonal clothing (cardigans, bikini briefs)
Are your products authentic Calvin Klein items?
Yes! We are proud to offer genuine Calvin Klein menswear and womenswear collections alongside our own branded apparel and accessories.
How do I choose the right size for intimate apparel?
Each product page includes detailed sizing charts. For balcony bras and bralettes, we recommend measuring your underbust and bust to match with our size guide. If you’re between sizes, we suggest sizing up for comfort.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save favorites, and checkout faster in the future.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Payment Options
What payment methods do you accept?
We accept:
• Visa
• MasterCard
• JCB
• PayPal
• Visa
• MasterCard
• JCB
• PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
Payment declines usually occur due to:
1. Incorrect card details
2. Insufficient funds
3. Your bank’s security measures
We recommend double-checking your information or trying an alternative payment method. For persistent issues, contact your bank or our customer service.
1. Incorrect card details
2. Insufficient funds
3. Your bank’s security measures
We recommend double-checking your information or trying an alternative payment method. For persistent issues, contact your bank or our customer service.
Shipping & Delivery
Where do you ship?
We ship worldwide! However, we currently cannot deliver to some remote areas and parts of Asia. During checkout, you’ll see if we can deliver to your location.
What are my shipping options?
We offer two convenient options:
Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with tracking
Free Shipping: 15-25 day delivery via EMS for orders over $50
Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with tracking
Free Shipping: 15-25 day delivery via EMS for orders over $50
How long does order processing take?
We process orders in 1-2 business days (excluding weekends and holidays). You’ll receive a dispatch notification with tracking information once your order ships.
Can I track my order?
Yes! Once your order ships, you’ll receive an email with tracking information. You can track your package every step of the way until it arrives at your doorstep.
My package hasn’t arrived within the estimated timeframe. What should I do?
While we make every effort to deliver within estimated times, delays can occasionally occur due to customs or carrier issues. If your package is significantly delayed, please contact us at [email protected] with your order number, and we’ll investigate.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, undamaged, and in original packaging with tags attached. Some intimate apparel may have special return conditions for hygiene reasons.
How do I initiate a return?
Email us at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and a prepaid return label if applicable.
When will I receive my refund?
Once we receive and process your return, refunds are typically issued within 5-7 business days. The refund will be credited to your original payment method.
Do you offer exchanges?
Currently, we process returns and new orders rather than direct exchanges. For fastest service, we recommend placing a new order for the correct size or style while processing your return.
Contact Information
How can I contact customer service?
Our Anchorage-based team is happy to help! Email us at [email protected] with any questions about our backpacks, bags, clothing, or any other products. We typically respond within 24 hours on business days.
What is your physical address?
Calvin Cloth Shop
3504 East 16th Avenue
Anchorage, US 99508
(Please note this is our operational headquarters – we don’t have a public retail store at this location)
3504 East 16th Avenue
Anchorage, US 99508
(Please note this is our operational headquarters – we don’t have a public retail store at this location)
Didn’t find the answer you were looking for? Our customer service team is always ready to assist with any questions about our products, from our best-selling boots to our Calvin Klein collections. Email us at [email protected] and we’ll be happy to help!
Thank you for choosing Calvin Cloth Shop – where effortless style meets comfortable delivery.